HelpDesk Heroes and Teramind Join Forces to Deliver Comprehensive Employee Productivity and Cybersecurity Solutions

London, United Kingdom – Monday 9 April 2024 – HelpDesk Heroes, a trusted provider of managed IT services, and Teramind, a global leader in employee monitoring and insider threat detection software, today announced a strategic partnership to provide businesses with a powerful solution to optimize workforce productivity, strengthen security, and navigate the complex landscape of remote work.

This collaboration brings together HelpDesk Heroes' expertise in IT implementation and support with Teramind's cutting-edge employee monitoring platform. The result is a comprehensive offering that addresses the evolving needs of businesses seeking to gain visibility into employee activity, enhance productivity, mitigate insider threats, and ensure compliance in today's increasingly digital and remote work environments.

"We are thrilled to partner with Teramind to offer our clients a best-in-class solution for employee monitoring and insider threat detection," said Jackye Govaerts, COO at HelpDesk Heroes. "Teramind's robust platform provides unparalleled insights into employee behavior, empowering businesses to proactively identify and address potential security risks, optimize workflows, and improve overall productivity, regardless of where employees are working."

Teramind: A Powerful Platform for Employee Monitoring and Security

Teramind (www.teramind.co) is a leading provider of employee monitoring and insider threat detection software, offering a comprehensive suite of features designed to help businesses protect their data, optimize productivity, and ensure compliance. The platform provides real-time visibility into user activity, enabling businesses to monitor employee actions across all applications and websites, track productivity levels, identify potential security risks, and prevent data breaches.

Teramind's Key Features Include:

• User Activity Monitoring: Capture a detailed audit trail of user actions, including website visits, application usage, keystrokes, file transfers, emails, instant messages, and more.
• Productivity Analytics: Gain insights into employee productivity levels, identify time-wasting activities, and optimize workflows for enhanced efficiency. Track active vs. idle time, application usage patterns, and website productivity scores.
• Insider Threat Detection: Detect and prevent insider threats, such as data exfiltration, policy violations, and malicious activity, with real-time alerts and automated responses. Monitor user behavior for suspicious patterns and trigger alerts based on pre-defined rules.
• Data Loss Prevention (DLP): Protect sensitive data with content filtering, data redaction, and other DLP measures, ensuring compliance with data privacy regulations like GDPR. Prevent unauthorized data transfers and monitor for sensitive data leaving your network.
• Compliance Reporting: Generate detailed reports to demonstrate compliance with industry regulations and internal policies. Track user activity, document security measures, and provide auditable records.

HelpDesk Heroes: Delivering Expertise and Tailored Solutions

This partnership enables HelpDesk Heroes to deliver a complete employee monitoring and security solution for their clients, providing:

• Expert Implementation and Support: HelpDesk Heroes ensures seamless integration of Teramind into existing IT environments, whether on-premise, cloud-based, or hybrid, providing ongoing support and maintenance.
• Tailored Solutions: HelpDesk Heroes works closely with clients to customize Teramind's platform to meet their specific needs. This includes configuring monitoring policies, setting up security rules, customizing alerts, and creating tailored reporting dashboards.
• Proactive Threat Detection and Response: HelpDesk Heroes' security experts leverage Teramind's platform to proactively monitor employee activity, identify potential threats, and respond quickly to security incidents, minimizing damage and downtime.

"Partnering with HelpDesk Heroes was a natural fit for us," said Ilya Kleyman, Chief Growth Officer at Teramind. "Their deep understanding of IT infrastructure, combined with their commitment to exceptional customer service, makes them an ideal partner to deliver the full value of Teramind to businesses in London and beyond."

This strategic partnership between HelpDesk Heroes and Teramind empowers businesses to leverage the benefits of employee monitoring while strengthening their cybersecurity posture and navigating the complexities of today’s work environment. The result is a more productive, secure, and compliant workplace, where businesses can focus on growth and innovation with confidence.

About HelpDesk Heroes:

HelpDesk Heroes is a leading provider of managed IT services, delivering comprehensive IT solutions to businesses of all sizes. Their team of IT experts is dedicated to providing proactive support, innovative solutions, and exceptional customer service.

About Teramind:

Teramind is a global leader in employee monitoring and insider threat detection software, providing businesses with the visibility and control they need to protect their data, optimize productivity, and ensure compliance.