IT Support Trends for 2024

Revolutionizing IT Support: The Latest Trends and Technologies

Since 2023 businesses rely more and more on technology to run their operations. The leap in features and functions, and wide range of business tools means everybody is reviewing their systems and workflows. The fast-paced tech advancements have given rise to a host of new trends and tools that are changing the way businesses operate.

In this blog post, we will delve into the top trends in IT support. From cloud-based services and automation, to artificial intelligence (AI) and machine learning technologies, and cybersecurity.

The Shift to Cloud-Based Services and Infrastructure

One of the biggest trends to continue is the shift to cloud-based services and infrastructure. Cloud technology has revolutionized the way organizations manage their IT infrastructure, offering them the opportunity to reduce costs, increase scalability, and benefit from greater flexibility, reliability, and speed.

In addition, cloud-based services and infrastructure are more secure than traditional on-premises servers, making them a smart choice for organizations looking to protect their data.

Efficiency Through Automation and Self-Service Tools

Automation and self-service tools are becoming increasingly popular for IT support teams, as they help to reduce the burden on staff, improve efficiency, and reduce costs. Automation can simplify processes such as system provisioning and patching, while self-service tools allow customers to easily access information and support services without having to reach out to the IT team.

No Code

The adoption of no code will experience significant growth in the business environment in the coming years. Despite initial doubts, no code will enable more people to participate in the digital transformation process.

Artificial Intelligence (AI) and Machine Learning Technologies

AI and machine learning technologies are changing the way IT support teams operate, allowing them to respond more quickly to customer requests and automate many of the mundane tasks that used to take up valuable time. These technologies can also be used to improve the quality of customer service, as well as provide better insights into customer needs and preferences.

Retrieval Augmented Generation (RAG)

Two-thirds of enterprises will leverage a combination of generative AI and RAG to discover and access relevant, domain-specific information without relying entirely on human intervention, improving decision efficacy by 50%

Focus on Cybersecurity

Cybersecurity is becoming increasingly important for organizations of all sizes, and businesses need to ensure that their systems are secure from both internal and external threats. This includes installing and maintaining the latest security patches and software, as well as implementing robust security protocols.

IT Security has become a key part in most business strategies, with board level decisions being made.

Edge Computing

Edge computing will continue to evolve, with more data being processed and stored each day. It is expected that more than 90% of new organizational operating procedures will be deployed on an edge computing network by 2024.

The Importance of Remote Access Technologies

People are still working from home and that isn't going to change. Remote access technologies are becoming increasingly important, especially as many organizations move to remote working models. Remote access technologies, such as VPNs, VNCs, and remote desktop services, allow IT support staff to access systems, networks, and data remotely, allowing them to quickly and easily provide support.

Streamlining Operations with Business Intelligence (BI) Software

Business intelligence (BI) software is becoming an increasingly important tool for productivity, as it allows them to gain insights into customer behaviour, preferences, and usage patterns. BI software can be used to analyze customer data and generate reports, which can then be used to improve customer service and streamline processes.

Customer Relationship Management (CRM) Tools

Finally, CRM tools are a must-have for any business, as they allow staff to track customer interactions and keep up-to-date records of customer requests, issues, and resolutions. CRM tools help to streamline the workflow and significantly improve the customer experience.

The latest trends and technologies in IT support are revolutionizing the way businesses manage their technology. From cloud-based services and infrastructure, to automation and self-service tools, artificial intelligence (AI) and machine learning technologies, cybersecurity, remote access technologies, business intelligence (BI) software, and customer relationship management (CRM) tools. Having an outsourced dedicated IT team to help navigate all the options and implement what you need quickly and efficiently can save internal resources.

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