Remote IT Support in London—Fast, Proactive Helpdesk That Keeps Work Moving

REMOTE IT SUPPORT SERVICES FOR BUSINESS

Need help right now? Our London-based remote IT support connects to your devices securely and fixes issues in real time—so your team gets back to work fast. Most tickets are resolved remotely on first contact, minimising disruption and downtime.

INSTANT, SECURE REMOTE IT SUPPORT

Via live chat, phone, and encrypted screen-sharing, our engineers diagnose and resolve issues without waiting for a site visit. From frozen laptops and login errors to network drops and application glitches, we restore access quickly and keep your team moving.
 
What we fix remotely (examples):
• Login, MFA and VPN issues
• Microsoft 365, Teams, SharePoint, OneDrive
• Wi-Fi and network drops
• Email delivery and mailbox problems
• Printer mapping and driver errors
• Software installs and updates
• Slow devices and performance tuning

REMOTE SUPPORT AND TROUBLESHOOTING SERVICES

Our London team proactively monitors your systems to prevent problems before they impact productivity. Alongside remote troubleshooting, we provide a full stack of managed IT services—backup and recovery, cyber security, cloud solutions, and ongoing managed services. HelpDesk Heroes deploys best-practice tooling to monitor, patch, and optimise your technology—keeping you informed with clear updates and recommendations.
 
What you get as standard:
• London-based helpdesk with 1st/2nd-line engineers
• Secure remote access and remediation
• Proactive RMM monitoring and alerting
• Patch and update management
• Microsoft 365 and email support
• macOS and Windows endpoint support
• User onboarding and offboarding
• Ticketing, triage, and status updates
• Monthly service reporting and recommendations
 
Optional add-ons:
• Out-of-hours / 24×7 cover
• Security hardening (MFA, EDR, device encryption)
• Network support (Wi-Fi, firewalls, VPN)
• Cloud app support beyond 365
• Device lifecycle and procurement

HASSLE-FREE ONLINE IT SUPPORT

Working from home or the office, you’ll get fast help without call-out delays or charges. We can connect to any PC or Mac with an internet connection and start resolving issues immediately. Remote IT support is included in HelpDesk Heroes support plans and is also available as a one-off service—flexible options to suit how you work.

REMOTE IT SUPPORT THAT’S FAST, RELIABLE AND SECURE

Through our partnership with ConnectWise, we use ConnectWise Automate to deliver high-performance, enterprise-grade remote access to your devices. Sessions run over encrypted channels with MFA, granular role-based access, and full audit trails, and we operate on least-privilege by default. We also support TeamViewer, AnyDesk, and other tools when preferred, but our Automate-powered platform provides faster connections and stronger security for most environments.

HOW WE WORK
• Onboarding: quick discovery, agent deployment, and access policies set.
• Day-to-day support: raise tickets via portal, phone, or email—tracked end-to-end.
• Proactive care: monitoring, patching, and recommendations to prevent repeats.
• Escalation: complex issues routed to specialists with clear priorities.
• Review: monthly performance review with actions.
 
PACKAGES & OPTIONS
• Essentials: core remote helpdesk + monitoring, office hours coverage.
• Extended: add enhanced security and faster response targets.
• 24×7: full out-of-hours coverage and priority escalation.