FAQ’s

HelpDesk Heroes IT Company FAQ’s

Read on for some general FAQ’s about us. If you have any questions that are not covered here please feel free to call us on 0208 064 2150.

Why use Helpdesk Heroes?

Our growing team of IT professionals support a wide range of clients. From small start ups to large companies. We have a wealth of expert knowledge and a strong focus on IT security. We believe in superfast customer services and make it our priority to ensure all our clients have peace of mind at all time.

Where are the HelpDesk Heroes offices based?

We are based in London SE1, 5 minutes from Borough station.

Do you only provide IT support for companies in London?

We support the majority of our clients in London. We also have clients around the UK as well as businesses with branches in multiple locations in the UK around the world.

Do I have to sign a contract?

We can provide a contract for you or if you need our services on an ad hoc basis, we can do that too. Depending on requirements we provide SLA’s for clients looking for ultimate peace of mind with their business IT network systems.

Our managed IT Services allow clients to benefit from our resources and experience, with a team ready to to help at any time.

How do you provide IT support?

You can email or call our team for any information about our services. We proovide IT support by phone, or onsite, depending on the nature os the issue.

Simply raise a ticket and our IT heores will get straight back to you and you will be able to monitor and keep track of progress. We work fast and and make sure that any tickets raised are responded to as efficiently as possible.

What if I need regular onsite IT Support for my business?

That’s no problem. We can arrange a regular schedule where we visit your site. We can take care of regular tasks and general manainance as well as deal with any issue as they arise.

Do you offer 24×7 support?

Yes we do. Our helpdesk is open from 8am to 6pm Monday to Friday and we provide IT and network systems monitoring and support 24 hours a day, 365 days a year.

Are you insured?

Yes. We are insured and have cover for the following; Professional Indemnity, Public and products liability and Employers’ liability.

We can provide copies of our insurance certification upon request.

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Do you need professional IT services in London?

We work across a range of industries with solutions for large or small businesses. Tell us about your technical needs and we will recommend the ideal solution for you.

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Our HelpDesk Heroes team is based in London and is always on hand to give support whenever you need it delivering the highest level of technical skill and customer service. We offer a full range of professional IT services, IT project management & consultancy.
Benefit from our outsourced IT services and excellent customer service.
Fully managed proactive monitoring IT Security services for your business.
24/7 phone, remote and onsite support and disaster recovery solutions.

If you need expert IT help now, Call us today on 0208 064 2150

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