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HelpDesk Heroes Privacy Policy: Your Data is Safe with Us
WHO WE ARE
Our website address is: https://helpdeskheroes.co.uk. We get it – your privacy is important. That’s why we at HelpDesk Heroes keep things simple and transparent when it comes to your information.
What We Collect (and Why We Need It)
We only collect the bare minimum information necessary to make your experience on our website awesome. This might include:
- Information you share directly: If you reach out to us through our contact form or career email addresses, we’ll store your information securely. We won’t share it with anyone else, and we’ll happily delete it if you ask.
- Technical stuff: Like most websites, ours temporarily records your IP address and uses cookies. These help us see how popular our site is and get anonymous insights on how people use it. This is all standard practice and nothing to worry about.
Your Data is in Good Hands
We treat your data like we treat our capes – with the utmost care. We never sell or share your information with third parties. We also take strong measures to keep your data secure from unauthorized access.
Cookies: Little Helpers, Not Villains
Cookies are small files stored on your computer that help our website function properly. You can usually disable cookies in your browser settings, but this might affect how our site works. By using our website, you’re giving us the thumbs-up to use cookies. You can learn more about cookies here
Changes to This Policy
We might update this policy from time to time, so it’s always a good idea to check back for the latest version. If we make any major changes, we’ll be sure to let you know.
Questions? Concerns? We’re Here to Help!
If you have any questions or concerns about our privacy practices, don’t hesitate to contact us. We’re always happy to chat!
We collect as little information as possible from you. Any that we do, or any that you volunteer via either the careers or contact email addresses or via the contact form is held in the strictest confidence and will not be given to anyone else for any reason. We will destroy any information you volunteer to us upon request.
Our hosting server temporarily records your IP address when you browse to the website. Our website will also store some cookies on your computer to enable it to function properly. This is normal practice for all websites and is only done so we can check how popular our website is and view anonymous visitor statistics, and that’s about it. By using this website you are signifying that you are ok with this.
WHAT PERSONAL DATA WE COLLECT AND WHY WE COLLECT IT
What We Gather from Your Comments (and Why)
If you leave a comment on our site (and we hope you do!), here’s what we collect:
- Your words of wisdom: We obviously keep the comments you share, as they make our community more awesome.
- Behind-the-scenes info: To keep the spam bots at bay, we collect your IP address and browser details. This helps us make sure only real people are leaving comments.
- Gravatar magic (maybe): If you use Gravatar, we might check to see if you have a profile picture associated with your email address. This is just to personalize your comment and show off your awesome avatar (if you have one). You can read more about Gravatar’s privacy policy here: https://automattic.com/privacy/.
Your Profile Pic: Part of the Fun!
Once we approve your comment, your profile picture (if you have one connected to Gravatar) will be visible to the public alongside your comment. This helps create a friendly and engaging community vibe.
Media – Sharing Snapshots? Keep it Location-Free!
If you’re sharing images on our site (and we love seeing your awesome pics!), here’s a friendly tip:
- Double-check that your images don’t have any hidden location data attached to them. This is called EXIF GPS data, and it can reveal where the photo was taken.
- While we trust our community, it’s always better to be safe than sorry. So, before you upload, make sure to remove any location data from your images. There are plenty of free tools online that can help you do this quickly and easily.
Contact Forms: Your Direct Line to Our HQ
Need to get in touch? Our contact forms are like a Bat-Signal, sending your message straight to our team of heroes. Here’s the scoop on what happens when you use them:
- Your Message: We store the information you send us so we can get back to you with the help you need. This includes your name, email, and any other details you provide.
- No Secret Identities: We don’t share your contact information with any third parties. Your secret is safe with us.
- Spam Filter: To keep the villains at bay, we might use some tools to help us filter out spam messages. This helps us focus on helping real people like you.
We’re always here to lend a helping hand, so don’t hesitate to reach out!
Cookies: Little Helpers for a Smoother Experience
We use cookies (tiny text files stored on your device) to make your visit to our website even better.
Here’s how they work:
- Remembering You: If you leave a comment, you can choose to save your name, email, and website in a cookie. This way, you won’t have to re-enter everything next time you leave a comment. These handy cookies stick around for a year.
- Checking Your Browser: We’ll use a temporary cookie to see if your browser accepts cookies at all. This cookie is just a quick check-in and doesn’t contain any personal info. It disappears when you close your browser.
Embedded Content: A Window to Other Worlds
Sometimes, our articles might include content from other websites (like videos, images, or articles). It’s like a little window that lets you peek into another part of the internet without leaving our site.
But here’s the thing: when you interact with that embedded content, it’s basically like visiting the other website directly. That means those other sites might collect some data about you, use cookies, or even track what you’re doing (especially if you have an account and are logged in there).
We can’t control what happens on other websites, so we always recommend checking out their privacy policies if you’re curious about how they handle your data.
Google Analytics: Our Sidekick for Understanding Our Users
To make our website even better, we use a tool called Google Analytics. It helps us understand how people use our site, like which pages are the most popular, how long visitors stay, and where they’re coming from. This helps us know what’s working and what we can improve.
Google Analytics uses its own set of cookies to collect this information. These cookies don’t store any personal information about you, just anonymous data about your visit. This helps us see the big picture, not the individual details.
If you’re curious about how Google Analytics uses cookies, you can check out their privacy policy here: How Google uses cookies – https://policies.google.com/u/1/technologies/cookies
WHO WE SHARE YOUR DATA WITH
HOW LONG WE RETAIN YOUR DATA
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
WHAT RIGHTS YOU HAVE OVER YOUR DATA
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
WHERE WE SEND YOUR DATA
Visitor comments may be checked through an automated spam detection service.